Privacy policy

How Nivo4 collects, uses, protects and retains personal information when you use our website, contact us or place an order.

Information we process

We process information that you provide directly, information produced by your use of our services and information received from service providers involved in running the website and fulfilling orders.

• Contact and delivery details
• Payment and transaction information
• Account and communication information
• Device, browser and website usage information

How we use information

• To provide, personalise and improve our services
• To process orders, payments, delivery, returns and customer support
• To protect our services and prevent fraud
• To communicate about transactions and, where permitted, relevant marketing
• To comply with legal obligations and valid legal requests

Sharing and international processing

Information may be shared with carefully selected service providers that support payments, hosting, analytics, customer service, fulfilment and delivery. Where information is processed outside the European Economic Area, Nivo4 relies on recognised legal safeguards where required.

Retention and security

We retain personal information only for as long as needed to provide services, meet legal obligations, resolve disputes and maintain necessary business records. We take reasonable technical and organisational measures to protect that information, although no online system can guarantee absolute security.

Your rights

Depending on applicable law, you may request access, correction, deletion or portability of your personal information, object to certain processing or withdraw consent. You may also unsubscribe from promotional email while continuing to receive transactional messages.

Children and third-party websites

Our services are not intended for children. Links to third-party services are governed by the privacy terms of those third parties.