Returns & refunds

The current Nivo4 rules for damaged, standard and personalised products, cancellations and repayment.

Damaged or incomplete delivery

Inspect your order within 14 days of delivery. Contact Nivo4 promptly if something is missing or was damaged in transit and keep the original packaging. Photographs of the product and packaging help us resolve the matter fairly. Depending on the situation, we may replace the affected part or refund an appropriate amount.

Standard products

Consumers may return eligible, unused standard products within 14 days of delivery without giving a reason. Return shipping costs are normally paid by the customer. Products must be complete and in substantially unchanged condition; excessive use or incomplete returns may reduce the refund.

Personalised products

Products made or engraved to your instructions are generally excluded from the standard right of withdrawal. If a personalised product is not delivered as agreed, contact us so we can assess and, where appropriate, replace it. Names, text and artwork are produced from the approved information supplied by the customer.

Cancellation

Orders enter production quickly. A cancellation may no longer be possible after 24 hours because materials and production capacity have already been allocated.

Repayment

Approved repayments are made using the original payment method unless otherwise agreed. Nivo4 may wait until the returned goods or proof of return have been received.