Shipping policy

Processing times, estimated delivery windows and practical information about tracking, international delivery and address errors.

Order processing

Orders are usually processed within 1–2 working days. Orders placed during weekends or public holidays are handled on the next working day. Personalised or project-based work may have a separate agreed production schedule.

Estimated transit times

• Netherlands and Belgium: generally 1–3 working days after dispatch
• European Union: generally 3–7 working days after dispatch
• International destinations: generally 7–14 working days after dispatch

Costs, customs and tracking

Shipping costs are calculated for the destination and chosen method. When tracking is available, you receive a dispatch confirmation with the tracking number. International orders may be subject to import duties, taxes or customs costs payable by the recipient.

Delays and non-receipt

First check the carrier’s tracking information. If the delivery remains overdue, contact Nivo4 so we can help trace the shipment or determine the appropriate next step.

Address errors

Please check the delivery address carefully. If a parcel is returned because an incorrect address was provided, additional shipping costs may apply before it can be sent again.